Frequently Askd Questions
Frequently asked questions
Here are some common questions about our company.
Based in Istanbul, MSHWAR Turizm specializes in providing premium tourism services tailored for Arab and Gulf travelers visiting Türkiye, with a strong focus on quality, comfort, privacy, and attention to detail.
You can reach our customer support team by sending your inquiries using support page or the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
After successful payment and written confirmation containing a booking number or ticket/voucher.
By email, customer account or the agreed communication channel.
This depends on the airline, hotel or tour-operator terms shown before payment.
After supplier approval, it is sent to the original payment method within the stated processing period, subject to bank and iyzico timelines.
We do not store the full card number or CVV. Payment is processed by iyzico and financial institutions.
Check the details, balance and 3D Secure step, then contact the bank or our support team. Share only the order reference, never card details.
The final amount, currency, taxes and fees appear before payment. Certain travel services remain subject to supplier confirmation.